Blog

Switch Issue 8/19/09

# Posted Aug 19, 10:03am

There was an upstream switch issue in the datacenter on 8/19/09 between 8:30am and 9:00am that may have momentarily impacted access to sites hosted at Ideanode. We’re working to replace hardware on an upstream switch that will resolve the issue.

Datacenter Migration 8/1/2009

# Posted Jul 17, 11:35am

I’m pleased to announce that due to growth and a desire to continually improve the level of service that we can provide, Ideanode will be moving to a datacenter that provides better environmental control, physical redundancy and network capacity.

Because this involves powering down and transporting the equipment that your site runs on, it will involve downtime. To minimize any business impact, we’re planning on a maintenance window starting at 11pm on Saturday, August 1st. We are scheduling our maintenance to conclude at 10am on Sunday, August 2nd (though we anticipate having critical systems up prior to this).

Please contact me with any questions or concerns that you might have.
—Sean Porter
Ideanode

ideanode.com
aim: ideanode
+1 720 220 9027

Webmail Server Down, 1/18/09

# Posted Jan 18, 3:50pm

The main webmail server is currently down, technicians are being dispatched onsite to investigate further.

UPDATE: 5:48PM MST
The webmail server is back up, but we’re updating system software prior to making webmail service available again.

UPDATE: 6:09 MST
All webmail services are back online

Server Maintenance July 15th

# Posted Jul 15, 11:38am

We’re upgrading our infrastructure which will require some machines to be brought down to be physically moved.

We anticipate starting work on this process tonight at 9pm MST, with outages occurring for 15 minutes or so sometime between 9pm and 3am MST. We anticipate another outage between 3am and 5am on July 16th as we switch over power infrastructure.

As always if this blog or ideanode.com is unavailable, we advise you to check the off-site status blog at:

http://ideanode.blogspot.com/

Unplanned Maintenance 5/11

# Posted Jun 12, 11:23am

At approximately 10:00pm on 5/11, we were performing a routine drive replacement on a RAID array that powered the mail database and a number of shared hosting customers.

Unfortunately during the replacement the RAID became unavailable, which meant that we needed to restore from a backup taken late 5/10 which we did.

We’re currently in the process of bringing the old RAID back online and will update this post when more information is available.

Credit Card Charges

# Posted Jun 3, 11:53am

Marquee Ticketing a subsidiary of Ideanode, Inc., recently switched payment processors. Unfortunately do to an error with payment partner the credit card descriptor line was set to ‘Ideanode’ instead of ‘Marquee Ticketing.’

If you’ve recently made a purchase for tickets to the Denver Botanic Gardens Summer Concert Series or the Monolith Festival or from NIPP.com this is the reason for the charge.

We apologize for any inconvenience.

Emergency Power Maintenance Apr 17, 2008

# Posted Apr 17, 4:50pm

This evening between 10:30PM and 11:59PM MDT we’re going to re-route power for many of the Ideanode servers, necessitating a reboot. We may see interruptions in service to both the email and web hosting, we’re working to minimize things as much as possible.

Mail Server Upgrades 1/4/08

# Posted Jan 4, 1:24pm

We’ll be making some upgrades to one of the main mail servers tonight between 10pm-12am MST. Total expected downtime is under 10 minutes, if anything changes we’ll make an additional note here.

UPDATE: Maintenance completed

Email Slowdown on 4/11/07

# Posted Apr 12, 11:41am

There was an email slowdown yesterday, April 11th late morning/early afternoon.

There was an issue with the virus scanning software, many emails were queued for up to a half hour at a time, once we corrected the issue they all went through.

We’ve been keeping extra close watch today at the performance and everything is back to normal, if you notice anything odd please open a Support Issue

Mail Server Maintenance 10/4/06

# Posted Oct 4, 11:35am

UPDATE: This maintenance has been completed.

We are performing some mail server maintenace this evening to complete capacity, most shared hosting customers will be affected.

We anticipate being down between 10PM MDT and completing around 2 or 3AM MDT, but will post again when maintenance is complete.

During this time, you will not be able to send or receive mail, but you will not lose any mail sent to you at this time.